Once an order has been received & payment confirmed, we will post your order within 24 hours. All items are posted via Australia Post standard shipping, with the ability to be tracked (excluding No Pong & nursing covers). All items are posted from the Gold Coast QLD. Standard Australia post shipping times apply & will vary depending on Australia Post delivery times.
Shipping is currently within Australia. Overseas shipping is also accepted however please contact us for a shipping estimate prior to ordering.
If part of your order consists of a Pre Order item, the entire order will be shipped as soon as the Pre Order arrives.
Returns & Exchange
There are no longer refunds on change of mind purchases due to the clear out of Cadenshae stock. Exchanges due to incorrect size or change of mind are welcome on both full price & sale items however postage will be at the buyers expense. Please email Lee@maternalme.com.au to confirm that your preferred size is still in stock before returning your items.
Clearance items can be exchanged for a different size if it is in stock however refunds are not available on clearance items outside of the standard consumer rights.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. If you wish to exchange an item please drop us a line through the Contact Us page or email Lee@maternalme.com.au This will allow us to promptly process your refund upon receiving your returned items. Items that require return or exchange can be posted to: Po Box 728 Ormeau Queensland AU 4208.
Postage costs cannot be refunded for any returns or exchanges.
We will refund or replace items free of charge if the item is defective or damaged, this includes clearance & sale items. If you need to exchange an item, contact us through the website or send an email to Lee@maternalme.com.au and we will be happy to assist.